If content is king, then context is queen. With all forms of content, it has to be relevant to its intended
target audience if it’s going to be viewed, engaged with and add value to the brand experience. For
content to be relevant it has to help the prospect or customer with a problem and/or task at a specific
point in their research and purchasing journey or conversion funnel.
Before creating your content strategy you must review all your target audiences, the point that they will
be involved in the purchasing process (researching, reviewing, short listing, evaluation, etc) and their
specific issues and needs at each stage of the process. This will help you identify the different wants and
needs of the various stakeholders in the DMU (decision making unit), enabling you to plot out the types
of content that will be relevant to your audiences at each stage. At this stage you should also identify
content that already exists within the organisation (brochures, case studies, datasheets, etc) that can be
repurposed and the gaps where content needs to be produced.
As you define your audiences you should determine the types and formats of content that are going to
be the most relevant to each of them. For example, if you’re trying to communicate a technical issue,
an animated video might be a more effective at delivering the message clearly and concisely than a
whitepaper. For audiences that are on the move, a downloadable audio podcast might be more useful
than printed content. Content format is not only important from a relevancy point of view but also
from a distribution perspective in terms of the social channels, where the content will finally reside.
While evaluating your different target audiences you also need to identify the touch-points that they will
be using at each stage to source and receive information as this will help define the distribution strategy
for your content and any barriers (connectivity, browsers, etc) to access that need to be addressed.







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